Terms and Conditions

General Terms and Conditions – Bookings for 2024

**Travel within Canada – not applicable to international travelers

QUOTATIONS

A “quote” or “quotation” is not a confirmed booking. It provides you with itinerary and pricing details to share with your Group. Often, an itinerary is revised once or twice before the Group Organizer commits to booking the accommodation and tee times. Our featured packages are available to you exactly as they are presented, or you can use them as a guideline. Golf Kamloops will gladly customize a quote for you and your group. If there is something specific you would like to include, please don’t hesitate to ask us. We will quote based on your specific needs and requests, but based on our years of experience, your best value is based on “double occupancy” – two people sharing one room.

RESERVATIONS + BOOKINGS

We require a valid credit card to book your accommodation and tee times. With your approval, we will process a minimum deposit of $250 or up to 20% of your total trip value. The amount will be confirmed with you before processing. Depending on who provided the original deposits, this becomes a non-refundable deposit by the Group Organizer and guests. In rare cases, we may be required to collect additional deposits for our hotel, condo, golf course and shuttle partners.

PAYMENTS

Your personal itinerary page will include a record of your deposit, final payment amounts for each player, along with payment due dates. Player payments are generally due 30 to 45 days prior to your arrival date and are based on the size of your group. If you are booking within 30 days of arrival date, your full package price is due in full at time of booking.
The group organizer is liable for required payments when others in the group fail to pay. Simply contact us if these guests do not plan on attending. Also, be aware that with an odd number of travelers and hotel room needs, extra costs maybe be incurred in addition to the original package price. Please ensure your group is aware of these commitments.

Your confirmed travel itinerary will outline your group’s payment due dates, amounts due and any group specific cancellation requirements.

Important Note:
To enable easy online payments; PayPal is our official credit card payment provider. When a refund is processed, PayPal will refund the total amount paid, less 3% to 4%. These “credit card processing fees” are not recovered or retained by Golf Kamloops.

CANCELLATIONS

Change Fees

Change Fees (adjustments to confirmed itineraries)

• • Outside Thirty days: $50 per Group and up, depending on changes.
  • 14 – 30 days before arrival date: $75 per Group and up, depending on changes.
  • Inside Fourteen days: $100 per Group and up, depending on changes.
  • After arrival: no changes allowed.

Please be aware that costs averaged equally over the original number of travellers must be adjusted accordingly if the group numbers are reduced.  We require the group organizer to cover this shortfall and arrange to be reimbursed directly from others. This can be discussed with your Group and handled amongst yourselves.

Cancelling outside of 30 days:
Your original deposit will be retained and used as a full credit to be used within 24 months of your previously planned arrival date. Be aware of partners ( hotels / condos / shuttle ) that may have collected deposits. You may risk this portion as being “lost” but we will work with you to turn these amounts into future credit as well. This will be on a case by case basis.

Cancelling inside 30 days and prior to fourteen (14) days of your arrival date:
A refund is 80% of your package price, assuming there are no other hotel(s) / golf course(s) cancellation penalties that may apply.

Please note that this assumes no additional hotel or golf course cancellation penalties may apply. Sometimes, our partner hotels and courses require deposits from us outside 30 days of arrival – typically for booking larger groups.

Cancelling within fourteen (14) days of arrival:
No refunds available, however, we will work with each group on a case-by-case basis.

GIFT CERTIFICATES

Gift Certificates are available for purchase in any denomination if the trip is booked for at least 2 nights/2 rounds for two people. They do not expire, but Golf Kamloops encourages holders of gift certificates to use them within two years of issue. Gift certificates are non-refundable.

GROUP NOTES + VOUCHERS

If you require assistance while on your trip, please call either toll-free at 877-223-7226 or direct at 250-764-0700. If your call is not answered immediately, please leave a detailed voice message, we will respond to your needs as soon as possible.

If your package exceeds four (4) golfers, consecutive tee-times are booked. Golf vouchers will be issued upon receipt of full payment and sent via email in a final pdf itinerary 10-14 days prior to arrival date.
Please ensure you have printed the vouchers before you leave and note that vouchers for golf start from the bottom of the page (Day 1) and move upward for consecutive days. Hard copies of your vouchers must be presented at each golf course and hotel. Images on personal electronic devices are not acceptable.

Hotel photos and text descriptions on our website(s) and in an itinerary .pdf file are for general descriptive purposes and may not reflect the exact room(s) you have booked. Generally, rooms are standard with one queen or two double beds with upgraded rooms noted on your hotel vouchers.
Every attempt is made to keep your group separate from other golfers. In the event the course is busy your twosome or threesome may have other players join your group. This is ultimately a tee sheet management decision made by the respective golf courses and 100% their call.

Always assume all hotels are 100% non-smoking unless we specifically note in your itinerary otherwise. Smoking in your room will result in cleaning fees of $200 or more per room per incident. Golf Kamloops supports these decisions when enforced by our hotel partners. 
All incidental costs during your trip such as parking, ferries, road tolls, extra room charges (movies, mini-bar etc) and gratuities are not included in your package unless noted on your golf or hotel vouchers.

ADDITIONAL DETAILS

Insurance

Cancellation insurance is recommended but not mandatory. Trip cancellation, medical/hospital, baggage and sporting coverage are available for your vacation by your credit card provider or a third-party source. This is your responsibility to have coverage. By not taking insurance, you are fully liable for any and all penalties imposed as stated under our Terms and Conditions Policy.

Dress Codes

Specific rules and regulations are in effect at all courses. In general golf courses require appropriate golf attire that does not include Jeans, flip flops or metal spiked shoes.  **Do not bring your own alcohol onto the courses.**

Changes

Once you have arrived changes to your package are not permitted. All “no-show” reservations for golf and hotel will be subject to zero refunds.

Unused Portion of Packages

Golf Kamloops and our golf and accommodation partners will not be responsible for any unused portion of your package. Refunds will not be issued for unused hotel rooms, tee times or any other services due to flight delays, schedule changes, weather conditions or other circumstance beyond our control. In the event of a course closure due to extreme weather, it is up to each individual golf club to make alternative arrangements such as issuing rain checks direct to the golfer(s) and/or refunds (partial) back to Golf Kamloops.

Inclement Weather and Rain Checks

At Golf Kamloops, we always say, “Hope for the best, but be prepared for the worst!” The golf shop has sole discretion to allow or disallow play, or to limit power cart usage on a given day. If the weather allows for play and other golfers are golfing, the expectation is that your group is expected to play. Please ensure you are prepared for all eventualities.
In the event of extreme weather and courses will not allow players to access the course, partial refunds on your trip will be returned as one payment to the group organizer approximately two weeks after your trip. Rain checks are issued by the courses when unable to complete your round(s).

Deportment & Behaviour

As a client of Golf Kamloops, we firmly expect proper, adult behavior while engaging in the golf courses and accommodations booked within your golf package. Our partner suppliers have the right to dismiss anyone who engages in unruly behavior or conduct unbecoming of a guest or who acts in a manner inconsistent with local or federal laws, statutes or ordinances. If such occurs, no refunds will be issued.

Liability

Golf Kamloops and accommodation partners shall not be liable for injury, damage, losses, accident or expense to persons or property due to acts or default of any company or person providing services for a package. Golf Kamloops accepts no responsibility for the actions of the suppliers or golfers listed in this package.

Traveling with Pets

Many of our clients travel with pets and it is typically hotel / condo policy that pets are not left unattended. In the event they are left unattended, and you are called off the course there will be no refunds for unused golf. Please do not expect golf courses to allow your pet at their facility. These are risks pet owners must accept on golf packages.